You must be an active Take Stock in Children (TSIC) student to be a user of the app. If you are an active TSIC student, the email address you currently have on file with your local TSIC affiliate will be your username and a default password will be provided to you by your local affiliate.
Students and Mentors cannot turn the camera off while using the Take Stock Video Chat feature. This is part of the Take Stock Mentor/Mentee life-skills training and interaction.
Video Chats are on a weekly countdown timer lasting 30 minutes. If a Mentor and Mentee met three times in one week for ten minutes each time (total of 30 minutes), those sessions should be logged as one 30-minute mentor session.
Yes. Mentors and Mentees can continue their session in the text chat feature if their session runs longer than the 30 minutes allotted time.
The 30-minute timer associated with the Video Chat session was implemented to help support the 30-minute weekly session guideline, and as a cost-containment measure. The Student and Mentor will see a countdown clock across the top-middle of the Video Chat screen representing the minutes and seconds remaining for the week. Students/Mentors will notice the countdown clock change to red at five minutes and start flashing at two minutes remaining. When the countdown clock timer reaches zero, the Video Chat session will disconnect automatically. It is essential that Mentors and Students monitor the countdown timer to make sure the mentor session is wrapped up before being disconnected.
Take Stock publishes that Mentor Sessions should last approximately 30 minutes to one-hour. Affiliates and the Take Stock Mentor have discretion to determine what is a meaningful mentoring session.
The chat is a monitored, secure messaging feature with keyword alerts for one-to-one communication between a mentor and matched mentee to help ensure the safety of TSIC mentees/students. Take Stock in Children Mentors and Mentees are not permitted to text each other outside of the TSIC app.
No. The TSIC app was designed for one-to-one text-based chatting only. A student can either chat with their mentor or staff from their TSIC local affiliate.
Yes. Students may chat with their current mentors. Once the mentor/mentee match is broken, neither mentee/mentor will be able to continue chatting with one another and the chat history will be archived.
A student cannot delete his/her account. The account is managed by the TSIC local affiliate.
Click ‘Forgot Password’ from the login screen. Contact your TSIC local affiliate if you do not receive this email.
A student should check regularly to see when a session has been scheduled. The mentee can either accept, reschedule, or deny each session.
Goals are established and assigned by the TSIC local affiliate. Goals are items that the student should aim to achieve in a designated time frame. (Example - Maintain a 3.0 GPA for the school year)
Assignments are established and assigned by the TSIC local affiliate. Assignments are items that will have a deliverable that a student must complete in a timely fashion (example - Turn in your Quarter 1 Report Card). The student’s mentor can view assignments from the TSIC app and can help support the student in achieving them.
Resources are established and assigned by the TSIC local affiliate. Resources are items that will be available to all students such as the Take Stock Mentor/Mentee Toolkit to support them while they are in the TSIC program.
You must delete and re-install the app to allow call notifications. You must also ensure you have allowed the necessary permissions for the app when you re-install. Some questions for permission happen during the next call attempt.
Ensure you are on the latest version of the app.
We use Twilio as a service provider to handle the Take Stock Video Chat calls. Their support team indicates that echos are caused by a poor call connection. The remedy is to re-initiate the call using a better connection. You may be able to achieve this by moving to a place with better cell reception or connecting to a stronger wifi. More info